FAQ’s

What is the difference between the BMC iPad and a regular iPad?
What if the iPad breaks?
Do Faculty and Staff get iPads?
Can Faculty buy iPads from BMC? Is there a discount?
Which students are eligible to receive an iPad?
Will the school purchase Apps for Students, Faculty, and Staff?
How does it work when faculty buy Apps on BMC provided iPads? Does the App follow the iPad or the user?
What happens to my personal info when my iPad is returned to the library?
Can we print using AirPrint to computer lab printers?

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What is the difference between the BMC iPad and a regular iPad?
From a technical standpoint, the iPad that students receive is identical to any iPad you purchase at retail from Apple, Target, Best Buy, etc. It is priced the same and has all of the same features. Included in the price to the student is a 2 year AppleCare+ warranty that features next business day repair of all hardware and software problems and 24/7 technical support as well as covering the iPad for incidental damages. In addition, all BMC provided iPads will be ‘pre-loaded’ with Brown Mackie specific content.

What if the iPad breaks?
The iPad is purchased with an AppleCare service plan which covers warranty repairs on the device and technical support from Apple for up to two (2) years. If something goes wrong with the device that is covered under the plan, Apple will repair or replace the device. If the iPad breaks due to negligence (drops, spills, etc) the student would be responsible for repairs up to and including replacement of the broken device. There are optional insurance plans available for purchase from a third party company. Documentation for that is included with the iPad when you receive it.

Do Faculty and Staff get iPads?
Faculty and Staff will have access to iPads but they will not be assigned one as personal technology. The iPads for faculty and staff use will be placed in the Library for checkout on a month to month basis. The iPad must be returned at the end of every month and re-checked out if the person is planning to continue using it into the next month. This will allow us to provide iPads to full time as well as adjunct faculty while ensuring that there are controls in place to protect against loss of these devices.

Can Faculty buy iPads BMC? Is there a discount?
Our agreement with Apple does not allow us to sell brand new iPads to our faculty or staff. We are only able to provide the iPads to students and only one iPad per student. There are no discounts on iPad product. It is listed as a ‘zero discount’ item from Apple both for retail and education. As such the price of the iPad at retail (Apple Store, etc) is the standard price of the device regardless of customer (Education or standard consumer).

Which students are eligible to receive an iPad?
Starting in March, an eligible student must meet the following requirements. This may be expanded in the future to include already enrolled students as we are working on a process for them as well.

– Students who are new to Brown Mackie College and have no transfer credit will be enrolled in the iPad/eBook program.

– Students who are new to Brown Mackie College and have transfer credit will be enrolled in the iPad/eBook program. It is possible that as we transition to electronic books, that a student with transfer credit may end up in a course where the book is not yet converted. We do not anticipate this to happen often, but when it does we will give the student a hard copy physical book instead of the electronic text.

– Students who are re-enters with zero credit earned, meaning that they would re-enter into the ProD course.

Will the school purchase Apps for Students, Faculty, and Staff?
No, it will be up to each user to purchase their own Apps. That allows them to have the freedom to purchase the apps that work best for them or for their particular course/program. Once an App is purchased, it is licensed for use by the purchaser on any iPad they use. Apps as well as books, music, and TV shows are stored in iCloud for future downloads on other iPads.

How does it work when faculty buy Apps on BMC provided iPads? Does the App follow the iPad or the user?
With regards to the App Store and downloads. The Apps are completely independent of the iPad hardware, they are actually tied to the user’s AppleID. So, a user who has an AppleID and downloads an app (pays for it or free) they retain the ability to re-download that app over and over again on any number of iPads provided that they have the AppleID and password logged into the App Store on that iPad. The 5 device limit is simultaneous installations, but re-downloads have no limit. So in our scenario, a faculty member can use an iPad in January and buy a bunch of apps, give that iPad back at the end of the month (the iPad gets wiped clean and prepped for the next person) and the faculty member comes back in March and picks up a completely different iPad, they can login with their AppleID and password and re-download (at no extra charge) that app and continue using it. They can do that again and again.

What happens to my personal info when my iPad is returned to the library?
When an iPad is returned to the library, it is fully wiped (apps, browsing history, settings, etc.) restoring the iPad’s factory settings.

Can we print using AirPrint to computer lab printers?
The issue of printing is very complex. As you are probably aware we really burn through a lot of paper in the computer labs and much of it is in the form of waste. The iPad presents an opportunity to give students and faculty a new and better way to access information that we hope will reduce the need to print everything that comes along. But, like a lot of things printing is more a behavioral issue than a technology issue. If we can work with instructors and students to embrace more digital distribution with the iPad over time we can reduce much of the need for printing. I realize that this won’t happen overnight, however. What I am getting at here is that we will not be activating wireless capabilities for direct printing to the school’s printers. If we did so it would undermine the opportunity to teach students to work in a more digital fashion and would increase the waste produced due to printing from many more devices and to various locations. It’s bad enough today where students aren’t always aware of where they are printing even if the printer is in the room with them, let alone if they are in a lecture rooms or some other location. While I understand that students will still have things they need to print on a regular basis, the recommendation will be to provide students with instructions to transfer files from their iPad to a lab computer and print from the computer like they do today. That will allow them to print when they need to and while it will be easy for them to do, it does cause them to take an extra step to do so rather than just hitting the print button over and over from their iPad. There are a number of ways to do this from email, connecting to the Public network drive, using a 3rd party tool like DropBox or iCloud, etc. IT will provide instructions on the support site for this.

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